Refund and Returns Policy

Refund and Returns Policy

1. Return Eligibility

You may request a return or refund if:

• The product is defective, damaged, or not as described.

• You received the wrong item.

• The item is unused and in its original packaging.

Products not eligible for return:

• Customized, personalized, or made-to-order products.

• Perishable goods such as food, flowers, etc.

• Final sale items marked as non-returnable.

2. Return Timeframe

• Returns must be initiated within [number of days, e.g. 7 or 14] days of the delivery date.

• Refund requests for defective or damaged products must be accompanied by photographs or proof of the issue.

3. Return Process

To request a return:

1. Contact our support team at [email address] or [phone number].

2. Provide your order number and reason for the return.

3. We will guide you through the process, including shipping instructions.

The customer is responsible for the shipping costs unless the return is due to our error (wrong item or defective product).

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed within [number of days, e.g. 5–7 business days] using the original payment method.

• Shipping fees are non-refundable unless the return is due to our mistake.

5. Exchange Policy

• We may offer exchanges for items that are defective or damaged.

• Please contact us to check availability and receive further instructions.

6. Damaged or Faulty Items

• If you receive a damaged or faulty product, please contact us immediately.

• Provide photographic evidence of the damage or fault.

• We will arrange for a replacement or refund at no extra cost.

7. Cancellation Policy

• Orders can be canceled within [number of hours, e.g. 24 hours] of placement.

• After dispatch, cancellations may not be possible, but you can follow the returns process upon delivery.

8. Non-Returnable Items

• Gift cards, downloadable products, and services are non-refundable.

• Any items that have been used or altered are not eligible for return.

9. Contact Information

If you have questions about refunds or returns, contact us at:
Email:radharanitrends01@gmail.com
Phone:91+ 8269613151